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Privacy Policy

1. Introduction
Pipetech Plumbing Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website (https://pipetechplumbing.co.uk/) or contact us for plumbing, kitchen fitting, bathroom renovation, tiling, or related services in Buckinghamshire, Oxfordshire, and Bedfordshire.

2. Data We Collect

  • Contact Information: Name, postal address, email address, telephone number (via enquiry forms, calls, emails).

  • Technical Data: IP address, browser type, operating system, referring URLs, pages viewed, and DNS queries (via cookies and server logs).

  • Service Data: Details of your projects—address, service requirements, appointment times, quotations.

  • Marketing Data: Newsletter subscription status and communications preferences.

3. How We Use Your Data

  • Service Delivery: To prepare quotes, schedule appointments, perform work, and follow up on completed projects.

  • Communications: To send confirmations, reminders, updates, and marketing (only if you’ve opted in).

  • Analytics & Improvement: To analyze website usage, improve our services, and resolve technical issues.

  • Legal Compliance: To comply with statutory obligations (e.g. VAT record‐keeping, health & safety regulations).

4. Lawful Basis for Processing

  • Contractual Necessity: Processing to perform services you request.

  • Legitimate Interests: Improving our website, managing our business, and preventing fraud.

  • Consent: For marketing communications (you may withdraw consent at any time).

  • Legal Obligation: Record‐keeping for financial and regulatory compliance.

5. Sharing Your Data
We may share your data with:

  • Suppliers & Sub-contractors: For specialist services (e.g. electricians, tilers).

  • IT & Hosting Providers: To maintain our website and secure data storage.

  • Regulatory Bodies: If required by law (e.g. HMRC).

  • Professional Advisors: Accountants, legal advisers (under confidentiality).

6. International Transfers
All processing and storage occurs within the UK. If we transfer data outside the UK, we ensure appropriate safeguards (e.g. Standard Contractual Clauses).

7. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes above, normally:

  • Service records: 6 years (statutory accounting and warranty purposes)

  • Marketing consents: Until withdrawn

  • Website analytics logs: 12 months

8. Your Rights
Under GDPR, you have the right to:

  • Access your data

  • Rectify inaccuracies

  • Erase under certain conditions

  • Restrict or object to processing

  • Data portability

  • Withdraw consent (for marketing)

To exercise these rights, contact us at privacy@pipetechplumbing.co.uk or write to:
Pipetech Plumbing Ltd, 36 Rowsham Road, Bierton, Aylesbury, HP22 5DZ.

9. Security
We implement appropriate technical and organisational measures (SSL, secure servers, access controls) to protect your data.

10. Changes
We may update this policy. Changes appear with a new “Last updated” date. Continued use of our services implies acceptance.

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